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Northeast Ohio, within about 30 minutes of either store. Enter your ZIP code in the cart to check; delivery is $99 for the whole order to one address, or $140 when the order includes a French door or side-by-side refrigerator.
Most deliveries happen within one to three days of the order. We call by the next business day to set the date and a time window, and that call is the confirmation.
If we cannot reach you or the path is not clear, it counts as a missed delivery. The delivery fee is not refunded and a $60 redelivery fee applies, plus $15 for each additional standard appliance or $25 for each additional gas appliance.
Yes, at 5309 Hamilton Avenue during store hours. Bring the order confirmation, a photo ID and a vehicle that closes with the appliance inside. Refrigerators, upright freezers and coolers travel upright. Tie-down straps are $20; hoses and gas connectors are not included with pickups.
The appliance doing its job: cooling, heating, washing, drying and the controls. Unless the title says (NEW), the unit is certified used and the ice maker and water dispenser are not covered; we can repair them for the cost of the part and the work. Cosmetic marks and damage after delivery or pickup are not covered.
Call 216-417-3634 or use the form below with your order number, the appliance and what it is doing. Service calls cover Plug appliances bought within the last year; the first 90 days are under warranty. We do not service appliances bought elsewhere.
All sales are final. The warranty covers how the appliance works; it does not cover a change of mind about size, color or noise. Orders cancelled or changed before delivery or pickup carry a $40 restocking fee per appliance.
Feel free to reach out to us!
