Pickup Terms and Conditions
Northeast Ohio's Plug for Life's Essentials
What is in this document
1. About this agreement
This is your pickup agreement with The Plug Appliances. It explains your warranty, your pickup, what we will do, and what we need from you.
We wrote it in plain words. If you do not understand something, ask your team member. You can also call us at 216-417-3634 before you sign.
When you sign your Pickup Readiness Agreement at the store, you are also saying you read and understand the terms below.
2. Where we service
The Plug does warranty service calls within a 30-minute drive of our store at 5309 Hamilton Avenue, Cleveland, OH 44114.
If you live more than 30 minutes from our store, you can still buy from us. But any warranty service will need to happen at the store. You will need to bring your appliance to us.
3. Your appliance
Three kinds of appliances
The Plug sells three kinds. Your receipt tells you which one you bought.
New. These have never been used. They come from the maker in the box or fresh from the factory. They have the maker's warranty and the 90-day Plug warranty.
Scratch and Dent. These are new but have a small dent, scratch, or mark from shipping. They have never been used. They have the maker's warranty and the 90-day Plug warranty.
Certified Used. These are pre-owned. Our team checks, cleans, and tests every one before we put it on the floor. They have the 90-day Plug warranty only. There is no maker's warranty on used items.
You see your appliance before you buy
Every appliance is on the floor at our store. You can look at it. You can open the doors. You can ask questions. You can take your time.
When you buy, you are saying you saw your appliance and you accept it in the shape it is in. This includes any dents, scratches, marks, or wear you can see at the store. We will not take it back later for marks that were there when you bought it.
Measuring and your home setup
Before you buy, you need to make sure:
- The appliance fits through your doors, halls, and stairs.
- It fits in the spot where it is going.
- Your plug type matches the appliance (gas or electric, 3-prong or 4-prong).
- Your home has the right setup (water line, gas line, vent, drain) for what you are buying.
Tape measures are at the store. Your team member will help you check the size and the setup.
All sales are final. We do not give refunds. This is why we check the size and the setup before you buy.
4. Your warranty
The 90-day Plug warranty
Every appliance comes with a 90-day Plug warranty. This covers things that stop your appliance from working right.
Days 0 to 30. We pay for the part and the work to fix it.
Days 31 to 90. We pay for the work. You pay for the part.
If we cannot fix it during the warranty, we will give you a same-kind appliance instead.
Maker's warranty (new and scratch-and-dent only)
If you bought new or scratch-and-dent, the maker (Whirlpool, GE, Frigidaire, Samsung, LG, and so on) also has its own warranty. This is on top of the 90-day Plug warranty.
You must sign up for the maker's warranty yourself. You will need the model number and the serial number from your appliance. Sign up within 30 days of buying it. The Plug cannot sign you up.
If you bought a used appliance, there is no maker's warranty. Only the 90-day Plug warranty applies.
What the warranty does not cover
The 90-day warranty does not cover:
- Marks, dents, scratches, or other things you can see on the outside.
- Setup problems in your home.
- Wrong voltage or bad wiring.
- Your home's water lines or electric system.
- Using the appliance the wrong way.
- Floods or water damage.
- Bugs or pests in or near the appliance.
- Power surges or storms.
If anyone else works on, fixes, or checks your appliance during the 90 days, the warranty ends.
Service calls after the 90 days
The warranty covers you for 90 days. After that, we may still come out for a service call for up to one year from when you bought it.
After the warranty, you pay our current service rate. You also pay for any parts.
If we find the problem is from your home setup or how the appliance was used, you pay a service fee. This is true even during the 90 days.
5. Pickup
Pickup hours
Monday through Saturday, 11:00 AM to 6:00 PM.
What to bring
The person picking up needs to bring a valid order confirmation and a government-issued photo ID. Only the buyer or someone the buyer has set up ahead of time can pick up the order.
Your vehicle
Please bring a vehicle big enough to hold your appliance with the door, tailgate, or hatch shut.
Our team will load your appliance into your vehicle. It is your job to secure it with straps or rope before you drive off.
The Plug does not strap or tie down appliances. Tie-down straps are sold at the office for $20. They are not free. We strongly suggest you secure your appliance before you leave the lot.
6. Transport rules
Fridges must stay upright
A fridge has to stay upright when you move it. Laying it on its side can damage the sealed refrigerant system for good.
Laying a fridge on its side voids the 90-day Plug warranty. The Plug will not honor warranty claims on fridges that were moved on their side.
Secure all loose parts before you leave
Before you drive off, please check that all the loose parts of your appliance are tied down or held in place. This includes:
- Doors and hinges
- Drawers and bins
- Racks and shelves
- Any loose accessories that came with the appliance
The Plug is not responsible for damage to parts that were not secured before you drove off.
Once it leaves the lot, it is on you
Our team will help you load safely. After your appliance leaves our lot, anything that happens to it on the way home is on you.
7. Sales policy
All sales are final. We do not give refunds.
Once your appliance leaves our lot, we cannot take it back. After it is loaded and you drive off, we cannot check its condition, confirm it was not damaged on the way home, or know if it is safe to sell again. This is why all pickup sales are final.
Before you leave
If you have a concern about your appliance before you leave, please talk to the office before you drive off. Once you have left the lot, the sale is final.
Canceling before pickup
If you cancel or change your appliance after you buy but before you pick it up, you pay a restocking fee of $40 per appliance.
8. Plug 5% Gold Program
Property managers in our Plug 5% Gold Program get 5% cash back on what they buy.
The 5% is on the appliance total only.
It does not include taxes. It does not include pickup-related fees.
9. How to reach us
Got a question or concern? Call us at 216-417-3634. We are a local business and we want to hear from you.
The Plug Appliances
5309 Hamilton Avenue
Cleveland, Ohio 44114
Phone: 216-417-3634
Website: theplugappliances.com