Pickup & Warranty Information

Pickup Information

Pickup is available for customers transporting their own appliances. To maintain warranty coverage and ensure safe loading, the following guidelines must be followed.

Pickup Hours

11:00 AM – 6:00 PM

Verification Required

The person picking up must present the order confirmation and a valid ID.

Important: Upright Transport Only

Refrigerators must leave the warehouse standing upright. Transporting one on its side can damage the sealed system and will void the 90-Day Plug Protection Warranty.

Door & Component Security

Customers must ensure all components are secured before leaving:

  • Doors
  • Drawers
  • Racks
  • Shelves

Appliances must be strapped in. Straps are available for $20 and are not included in your purchase.