Delivery
Online Delivery Fee: $85This fee includes delivery, installation to existing hookups, and removal of your old appliance when requested in advance. Appliances are placed in your desired location, and we connect electric dryers, gas dryers, gas ranges, and washers to existing waterlines. We do not install new outlets, new waterlines, new gas lines, or any dishwashers.
Before You Order
Please confirm that your appliance will fit through doorways, hallways, stairways, and into the final space. Ensure a clear, safe path for the delivery team. Haul-away service is available only when arranged ahead of time.
Delivery Day
You will receive a scheduled delivery window and a courtesy call 30–60 minutes before the team arrives. If no one is available at that time, a re-delivery fee will apply.
Warranty
All appliances purchased from The Plug come with a 90-day functional warranty unless otherwise noted. This covers mechanical or electrical issues that prevent normal operation. If a repair cannot be completed, we will offer a comparable exchange.
What the Warranty Does Not Include
Cosmetic imperfections, installation errors, plumbing or electrical problems in the home, and damage caused by flooding, pests, or power surges are not covered under the warranty.
Service Calls
Warranty service applies only to appliances purchased directly from The Plug and only within the 90-day warranty window. If the issue is found to be caused by home infrastructure or misuse, a service fee will apply.
After Delivery
Please test your appliance within the first 24 hours and report any concerns immediately. Retain your receipt for warranty verification.