1. About this agreement

This is your delivery agreement with The Plug Appliances. It explains your warranty, your delivery, what we will do, and what we need from you.

We wrote it in plain words. If you do not understand something, ask your team member. You can also call us at 216-417-3634 before you sign.

When you sign your Delivery Readiness Agreement at the store, you are also saying you read and understand the terms below.

2. Where we deliver and service

The Plug delivers and provides service calls within a 30-minute drive of our store at 5309 Hamilton Avenue, Cleveland, OH 44114.

3. Your appliance

Three kinds of appliances

The Plug sells three kinds. Your receipt tells you which one you bought.

New. These have never been used. They come from the maker in the box or fresh from the factory. They have the maker's warranty and the 90-day Plug warranty.

Scratch and Dent. These are new but have a small dent, scratch, or mark from shipping. They have never been used. They have the maker's warranty and the 90-day Plug warranty.

Certified Used. These are pre-owned. Our team checks, cleans, and tests every one before we put it on the floor. They have the 90-day Plug warranty only. There is no maker's warranty on used items.

You see your appliance before you buy

Every appliance is on the floor at our store. You can look at it. You can open the doors. You can ask questions. You can take your time.

Measuring and your home setup

Before you buy, you need to make sure:

• The appliance fits through your doors, halls, and stairs.
• It fits in the spot where it is going.
• Your plug type matches the appliance (gas or electric, 3-prong or 4-prong).
• Your home has the right setup (water line, gas line, vent, drain) for what you are buying.

Tape measures are at the store. Your team member will help you check the size and the setup.

4. Your warranty

The 90-day Plug warranty

Every appliance comes with a 90-day Plug warranty. This covers things that stop your appliance from working right.

Days 0 to 30. We pay for the part and the work to fix it.

Days 31 to 90. We pay for the work. You pay for the part.

If we cannot fix it during the warranty, we will give you a same-kind appliance instead.

Maker's warranty (new and scratch-and-dent only)

If you bought new or scratch-and-dent, the maker (Whirlpool, GE, Frigidaire, Samsung, LG, and so on) also has its own warranty. This is on top of the 90-day Plug warranty.

If you bought a used appliance, there is no maker's warranty. Only the 90-day Plug warranty applies.

What the warranty does not cover

The 90-day warranty does not cover:

• Marks, dents, scratches, or other things you can see on the outside.
• Setup problems in your home.
• Wrong voltage or bad wiring.
• Your home's water lines or electric system.
• Using the appliance the wrong way.
• Floods or water damage.
• Bugs or pests in or near the appliance.
• Power surges or storms.

If anyone else works on, fixes, or checks your appliance during the 90 days, the warranty ends.

Service calls after the 90 days

The warranty covers you for 90 days. After that, we may still come out for a service call for up to one year from when you bought it.

After the warranty, you pay our current service rate. You also pay for any parts.

If we find the problem is from your home setup or how the appliance was used, you pay a service fee. This is true even during the 90 days.

5. Delivery

What delivery includes

Delivery means we place your appliance where you want it and hook it up to what is already there. This includes:

• Placing the appliance in the spot you chose.
• Hooking up electric dryers to plugs you already have.
• Hooking up gas dryers and gas ranges to gas lines you already have.
• Hooking up washers to water lines you already have.

What delivery does not include

• Putting in new electric plugs.
• Putting in new water lines.
• Putting in new gas lines.
• New vents or changes to vents you have now.
• Changing your cabinets.
• Changing your home setup.
• Hooking up dishwashers.
• Hooking up over-the-range microwaves.

If you need any of these, you will need to hire an electrician, plumber, or installer before our delivery day.

Delivery fees

These are our current delivery fees. Fees can change. The price in your order is the price you agreed to.

Delivery fees do not come back after we have tried to deliver.

Delivery day

• Your delivery window is between 8 AM and 6 PM.
• The driver will call you 30 to 60 minutes before he gets there.
• The call may come from a number you do not know. Please answer.
• Please lock up your pets and clear a safe path from the door to the spot.
• Before we move the appliance off the truck, our team checks the path and the space. If we see something that could hurt your home or hurt us, we will stop and talk to you first.

If we cannot deliver

If no one is home, if pets are loose, if the path is blocked, or if the home is not ready, you will pay a missed delivery fee.

If the appliance does not fit, cannot be set up safely, or does not match your setup, you will pay a restocking fee on top of the missed delivery fee.

These fees will be taken out of what you already paid.

Changing your delivery day

To change your delivery day, call us at 216-417-3634 during business hours. Call at least 24 hours before your delivery. If you call later than that, a redelivery fee may apply.

Big fridges and stairs

French door and side-by-side fridges do not go up or down stairs. They are too big to move safely. If your fridge is one of these and your spot is upstairs, talk to your team member before you buy.

Haul-away

If haul-away is on your order, we will take your old appliance when we bring the new one. Haul-away is for like-for-like items only. The old one must be the same kind and close to the same size as the new one. A fridge for a fridge. A range for a range.

We will not take items that are infested or have anything crawling in them.

6. Notes for each type of appliance

Different appliances have different rules. Read the part for what you are buying.

Refrigerators

• Measure your doors, halls, and the spot before you buy.
• We place and level your fridge at the spot.
• French door and side-by-side fridges do not go up or down stairs.
• Fridges must stay upright when moved. Laying one on its side voids the warranty.
• On used fridges, ice makers and water lines are not covered by the warranty. We can fix them for the cost of the part and the work.
• On new and scratch-and-dent fridges, ice makers and water lines are covered by the 90-day Plug warranty and the maker's warranty.

Stoves and ranges

• Check your fuel type before you buy. Electric must match electric. Gas must match gas. We do not switch fuel types or set up propane.
• For electric stoves, we will swap the cord between 3-prong and 4-prong for free before the appliance leaves the store. After it leaves, you pay for the cord swap.
• For gas stoves, we hook up to your gas line with the connector you already have. We do not put in new gas lines or supply new connectors.
• Delivery includes placing the stove and hooking it up to what you have.

Washers

• Delivery includes hoses, water hookup, and placing the washer.
• To haul away your old washer, the water at your home must be turned off before our team gets there.

Dryers

• Check your fuel type and cord type before you buy. Gas or electric. 3-prong or 4-prong.
• We will swap the cord for free before the appliance leaves the store. After it leaves, you pay for the swap.
• Delivery includes hooking up to what you have, including the vent if you already have one.
• We do not put in new vents or change vents you have now.

Washer and dryer sets

• All washer rules and all dryer rules apply.
• Stacked sets need enough room above and a clear way up. Check before you buy.

Dishwashers

• The Plug does not hook up dishwashers. You need a licensed plumber and electrician.
• You set up the plumbing, the electric, and the cabinet fit on your own.
• Delivery is drop-off at your home only.

Microwaves

• Over-the-range microwaves: we do not hook these up. You set up the install on your own.
• Countertop microwaves: we drop off and place only.

Freezers

• Upright freezers must stay upright when moved. Laying one on its side voids the warranty.
• Chest freezers move in their normal flat way.
• Delivery includes placing the freezer at the spot.

Wine and beverage coolers

• Measure before you buy.
• Must stay upright when moved. Laying one on its side voids the warranty.
• Delivery is placement only.

7. Sales policy

This is why we ask you to check the size, the fit, and the hookup before you buy. Tape measures are at the store. Your team member will go through the checks with you.

Canceling before delivery

If you cancel or change your appliance after you buy but before we deliver, you pay a restocking fee of $40 per appliance. Delivery fees do not come back after we have tried to deliver.

After delivery

Once we deliver and set up your appliance, the sale is done. We do not take returns.

8. Plug 5% Gold Program

Property managers in our Plug 5% Gold Program get 5% cash back on what they buy.

The 5% is on the appliance total only.

It does not include taxes. It does not include delivery fees.

9. How to reach us

Got a question or concern? Call us at 216-417-3634. We are a local business and we want to hear from you.

The Plug Appliances
5309 Hamilton Avenue
Cleveland, Ohio 44114
Phone: 216-417-3634
Website: theplugappliances.com