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Added automatically when a delivery is going to a second floor. $15 for each appliance carried up. Washers and dryers going to a basement carry no floor fee.
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FAQs
Find quick answers to common questions
Delivery and pickup
Where do you deliver?
Northeast Ohio, within about 30 minutes of either store. Enter your ZIP code in the cart to check; delivery is $99 for the whole order to one address, or $140 when the order includes a French door or side-by-side refrigerator.
How long does delivery take?
Most deliveries happen within one to three days of the order. We call by the next business day to set the date and a time window, and that call is the confirmation.
What happens if I miss my delivery?
If we cannot reach you or the path is not clear, it counts as a missed delivery. The delivery fee is not refunded and a $60 redelivery fee applies, plus $15 for each additional standard appliance or $25 for each additional gas appliance.
Can I pick it up instead?
Yes, at 5309 Hamilton Avenue during store hours. Bring the order confirmation, a photo ID and a vehicle that closes with the appliance inside. Refrigerators, upright freezers and coolers travel upright. Tie-down straps are $20; hoses and gas connectors are not included with pickups.
Warranty and service
What does the 90-day warranty cover?
The appliance doing its job: cooling, heating, washing, drying and the controls. Unless the title says (NEW), the unit is certified used and the ice maker and water dispenser are not covered; we can repair them for the cost of the part and the work. Cosmetic marks and damage after delivery or pickup are not covered.
How do I get service?
Call 216-417-3634 or use the form below with your order number, the appliance and what it is doing. Service calls cover Plug appliances bought within the last year; the first 90 days are under warranty. We do not service appliances bought elsewhere.
Can I return it?
All sales are final. The warranty covers how the appliance works; it does not cover a change of mind about size, color or noise. Orders cancelled or changed before delivery or pickup carry a $40 restocking fee per appliance.