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Find quick answers to common questions
No. We only deliver within Northeast Ohio. Orders placed outside this region will be canceled automatically.
Most deliveries occur within 2–3 business days. You’ll get a 30–60 minute heads-up call before arrival.
If no one is available and we cannot reach you, it counts as a missed delivery. A $50 redelivery fee applies.
Effective October 1, we no longer service appliances not purchased from The Plug and not within the 6-month Plug purchase window. 90-Day Warranty still applies though. This is due to staffing limitations.
Plug appliances are final sale. The warranty covers functional issues, but returns for preference (size, color, noise level, etc.) are not accepted.
Yes, extended warranty plans are available for select appliances. Call our store to inquire. New appliances only!
You can reach our support team by email or phone — we are here to assist you.
Feel free to reach out to us!
KRANK service and support store.
KRANK tool showroom and pickup.
KRANK product experience center.
KRANK tools on display and advice.
KRANK official retail store.
